FAQ
Find information relating to ReduceMyExcess and the insurance we sell here
Who is ReduceMyExcess and why should I choose you?
- Who are Reduce My Excess? 🎥
- How can I get in touch?
- More information about us
- ReduceMyExcess' customer philosophy
- Who underwrites the policy?
- Is this policy protected by the Financial Services Compensation Scheme (FSCS)?
What is Car Hire Excess Insurance?
Purchasing a Policy
- How can you offer cover at a reasonable price in comparison to other providers?
- What is the difference between Worldwide and Worldwide+?
- Do you sell van rental policies?
- How much is a ReduceMyExcess policy?
- What are the main restrictions on your policies?
- I've got a discount code, where do I add this?
Who can purchase or be covered by this policy?
- Am I eligible to purchase your policy?
- Can I cover other drivers?
- Are there any age limits?
- I'm in the British Armed Forces based outside of the UK, can I buy cover?
- I'm listed as an additional driver on a rental agreement, can I take out a ReduceMyExcess policy?
- Will my policy cover additional drivers who are not UK residents?
Documentation and fees
Managing your policy
- Can I transfer my policy to another person?
- I have purchased a Single Trip policy, can I convert this to an Annual policy?
- I want to add my partner to my policy, will they be covered?
- I have an annual policy, do I need to tell you when I am hiring a car?
- My payment details have changed, how can I update these at renewal?
- I've extended my car rental and my Single Trip policy is due to expire and you're not open - what can I do?
What does the policy cover?
- What does my policy cover? 🎥
- What else is covered by this policy?
- Am I covered if I use the car or van for business?
- Can you cover courtesy cars or car club cars?
- Does the policy cover for windscreen damage, tyres or underbody?
- Does my ReduceMyExcess policy cover breakdown?
What are some of the policy exclusions?
- What isn't covered? 🎥
- What types of vehicles are not covered?
- Are there any rental companies you don't cover?
- Do you cover Drop Off Charges for one-way rentals?
- Does this policy cover me if I go on Safari?
- Are fuel charges covered by the ReduceMyExcess policy?
What about CDW or SLI/LSI?
- What is CDW and SLI? 🎥
- What is CDW?
- What is SLI?
- Do your policies cover CDW?
- My credit card has travel insurance including Collision Damage Waiver (CDW)?
- I have not taken out CDW with my car rental firm so if I have an accident I am responsible for the full value of the car. Is this covered by the ReduceMyExcess policy?
Where do you cover? Geography queries
- Which countries are covered?
- Do I need European or Worldwide cover for travelling to islands?
- Does the policy cover car rental in the UK?
- Am I covered for hiring a vehicle in the Channel Islands?
- Travelling to Iceland
- I'm going to Cyprus, is my rental covered there?
Claim Process and Queries
- I need to make a claim, how do I do this? 🎥
- How do I make a claim?
- I'm struggling with your online claim form, what can I do?
- Can I settle my claim in cash?
- What happens if my excess on the car rental is higher than your limit of £10,000?
- If the Car Hire company charges me admin fees to administer the claim will you cover these?