Why has my policy automatically renewed and what can I do about it?

Before you purchased your annual policy, you were asked to read and agree to some important information about your policy and it's automatic renewal. In doing so, you agreed that we could renew your policy using the same payment details you provided during purchase.

At least 28 days before your policy expires we will have sent an email to the email address you provided at purchase. This email detailed the expiry date of your current policy and the cost of your renewal. It also explained that unless you wanted to make changes, you didn't need to do anything else.

By renewing, you maintain your cover and assuming you didn't make a claim in the previous year, you benefit from a renewal discount.

If you still don't want to keep your renewed policy, you can cancel it by sending us a message with your policy details requesting the cancellation. We'll refund the premium less our £5.00 cancellation fee if you do this within 14 days of the policy starting and no claim has been made or is pending.  If it's after this time frame then we can provide you with a pro-rated refund for the unused time left, this is only applicable if there is no claim on the policy.  If there is a claim, or a pending claim, then the full premium is due.  There is a £10.00 fee for cancelling a policy after the 14 day cooling off period.